Unable to Upload Checklists - Troubleshooting Guide for Drivers

If your Company Manager is not receiving your checklists once you have completed them please follow the below steps.

Check you are not in 'Free Mode'

You will receive a welcome email to begin using the MyDriveSafe. Expert driver app. The welcome email contains your username, a link to create a new password and a link to install the app. Please ensure you are logged into the app with these login details and that you have not accessed in 'Free Mode'.

If you are already logged in you can check how you are logged in by selecting a vehicle and a checklist then review whether your username is shown at the bottom next to the version type. 

If you are successfully logged in then your username will show here.

If you are in free mode there will be no username shown at this point. Please log out and back in with the username and password generated from the welcome email. Once you are logged in you will then be able upload the checklists from your phone to the Manager portal for your Company Manager to view. 

Here you can also check the version number you are using - for example the image above shows version 1.4.

Check you are using the current version of the app

Navigate to the iOS App Store or the Android Play Store and search for the MyDriveSafe.Expert app from the list. If there is an update pending please download the new version. If the only option is to open the app - you are running on the most recent version. 

Check your connection at the point of upload

If you are successfully logged in, but your checklists are still not reaching the manager portal please check your connectivity at the point you are uploading the checklists. If you complete the checklist in an area with low signal or no Wi-Fi connectivity the checklist will be stored in your local device as there isn't enough signal strength to upload the checklist. 

Please select the vehicle and checklist, then enter the 'Checklist Results' screen to review the status of your checklists. 

The white cloud icon next to your checklist confirms the checklist is only in your local device and has not yet been shared to the Manager Portal. When you are in an area with strong network coverage or connected to Wi-Fi, please pull down this list to force the checklists to upload again. 

When successfully uploaded the white cloud changes to a black cloud with a tick in. 

Next steps

If you have completed both steps and you are still unable to upload your checklists please reference this document and log a ticket, call, or chat with the Support Team – all details available in the Support Portal.