How to Query Fuel Card Transactions

If you need to query a transaction on your account, just fill out the transaction query form and email it to cards@fuelcardservices.com.

You can use the form for:

• Registration Number not recognized: This might happen if the driver or the site attendant made a mistake with the vehicle registration number.

• Potential Pump Mix-Up: Your driver might have been charged for the wrong pump. We can correct this.

• Duplicate Transaction: Sometimes, a system error can cause a duplicate charge. We'll investigate and fix it.

• Incorrect Product Type: If the wrong product was charged, we'll look into it and issue a credit if needed.

• Copy Receipt Request: Note that there's a £10 charge for a copy receipt if the transaction was electronic and PIN verified.

For fraudulent transactions, check out this page: Steps to Handle Fuel Card Fraud and Obtain CCTV Footage.

Important:

• You'll get a confirmation from the Fuel Card Services team that your request is being processed. The card supplier usually responds within 14 days.
• Make sure all the information you provide is complete and accurate to avoid delays.